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FEEDBACK FIRST 2.0
CLEAR + CALM
CONSTRUCTIVE
Prepare the case
Feedback should focus on specific behaviors, not personal traits, to highlight the issue clearly. By being fact-based, you create a foundation for constructive improvement rather than defensiveness.
LANGUAGE
Language: Words Matter
Choosing respectful, precise words ensures the message is clear and avoids misunderstandings. Thoughtful language reduces emotional resistance and helps maintain a positive tone
EVALUATE
Engage: Start the Dialogue
Create space for the receiver to share their perspective, promoting mutual understanding. This dialogue builds trust and ensures the feedback resonates with their experience.
ACTION
Action: Reach Agreement
Work collaboratively to define practical, specific actions for improvement. A shared plan increases accountability and the likelihood of meaningful change.
RELATIONSHIP
Relationship: Move On
End the conversation on a positive note to reinforce the relationship and maintain trust. Feedback is most effective when it strengthens the bond for future interactions.
CONSIDER
Consider: Empathic Mindset
Recognize that feedback reflects the giver's perspective, not an absolute truth. Pausing to consider their emotions or stress allows you to approach the situation with empathy and curiosity.
AWARENESS
Awareness: Recognize & Regulate Emotions
Identify and label your emotional reactions (e.g., feeling defensive or embarrassed) to reduce their intensity. This mindfulness helps prevent your emotions from derailing the conversation.
LISTEN
Listen: Stay Present & Clarify
Focus on understanding the feedback fully instead of planning a response. Ask specific questions to clarify, turning vague critiques into actionable insights.
MANAGE
Manage: Plan Next Steps
Collaboratively turn the feedback into a clear plan for improvement, emphasizing solutions over blame. Proposing next steps transforms feedback into an opportunity for growth and shows accountability.